Frozen meat, Fish & Poultry
Refund Policy
At Pgas Foods, we are dedicated to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, here is our refund process.
1. Eligibility:
- To be eligible for a refund, your item must be unused, in the same condition that you received it, and in the original packaging.
- You must request a refund within 14 days of receiving your item.
2. Non-refundable Items:
- Perishable goods (e.g., food products).
- Personal care items.
- Gift cards.
3. Refund Process:
- Inspection: Once we receive your returned item, we will inspect it to ensure it meets the eligibility requirements.
- Approval: If your return is approved, we will initiate a refund to your original method of payment.
4. Shipping Costs:
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- If the return is due to our error (you received an incorrect or defective item), we will cover the return shipping costs.
5. Damaged or Incorrect Items:
- If you received a damaged or incorrect item, please contact us immediately at info@pgasfoods.com or 07588623090. We will arrange for a replacement or a full refund.
